Privacy Policy
Last updated: 16 July 2025
Audima Labs Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, store, and share your data when you visit our website or make a purchase.
By accessing our site or purchasing from us, you agree to the terms of this Privacy Policy. Please also review our Terms and Conditions, Return Policy, and Shipping Policy.
1. Who We Are
This website is operated by Audima Labs Pty Ltd, and our website address is: https://audima.com.au. We are an Australian company specializing in innovative audio and MIDI controller products, including pre-order and made-to-order items.
2. What Personal Data We Collect
We collect various types of personal information, either directly from you or automatically through your interaction with our site.
You agree not to use our products for any illegal purpose or violate any laws in your jurisdiction during your use of the Service. You must not transmit viruses or any malicious code. Any violation of these terms will result in immediate termination of services.
Information You Provide to Us
- Purchase Information: Name, email address, billing/shipping address, phone number, and payment details
- Reservation Data: Contact details and preferences for pre-order reservations
- Customer Service: Information from support inquiries and communications
- Comments & Media: Content submitted via forms, including IP address and browser data for spam detection
Information You Provide to Us
- IP address and location data
- Device type and operating system
- Browser type and version
- Referring website
- Pages visited and time spent on our site
- Shopping cart and browsing behavior
Important Note: Uploaded media should not include embedded location data (EXIF GPS), as visitors may be able to extract this information.
3. Cookies & Tracking Technologies
- Store login sessions and shopping cart contents
- Remember display and accessibility preferences
- Analyze site usage for performance improvements
- Provide personalized content and recommendations
- Track pre-order campaign engagement
You can modify your cookie preferences through your browser settings. However, disabling cookies may affect site functionality, including the ability to complete purchases or maintain login sessions.
4. How We Use Your Information
We use your personal data for the following purposes:
Order Fulfillment & Customer Service
- Processing pre-orders and made-to-order purchases
- Managing reservation deposits and production queues
- Shipping products and providing order confirmations
- Responding to inquiries and offering post-sale support
- Providing updates on production timelines and delays
Marketing & Communications (With Consent)
- Sending emails about new product launches and pre-order campaigns
- SMS marketing for product updates and exclusive offers
- Notifying reservation holders of launch windows
- Providing production updates and delivery notifications
You can unsubscribe from marketing communications at any time using the links provided in emails or by contacting us directly.
Marketing & Communications (With Consent)
- Sending emails about new product launches and pre-order campaigns
- SMS marketing for product updates and exclusive offers
- Notifying reservation holders of launch windows
- Providing production updates and delivery notifications
5. SMS Marketing
Our return and refund policies are detailed in our comprehensive Return Policy. Key points include:
REFUNDS AVAILABLE ONLY FOR DEFECTS
- Manufacturing defects: Full refund or replacement within 30 days of delivery
- Change of mind: No refunds available
- Delivery delays: No refunds available
- All other circumstances: No refunds available
- Pre-Orders: No refunds or cancellations except for manufacturing defects
- Reservations: Full refund available until manufacturing begins
- Defective Items: Report manufacturing defects within 30 days of delivery
5. Shipping & Delivery
By opting in through our consent form and providing your phone number, you agree to receive recurring marketing text messages about our products and services.
SMS Terms
- Messages may be sent via an automatic telephone dialing system
- Message frequency varies based on product launches and campaigns
- Message and data rates may apply
- Reply “STOP” to unsubscribe or “HELP” for assistance
- Consent is not a condition of purchase
- Your number will not be shared with third parties for their marketing purposes without your explicit consent
Our SMS practices comply with the Telephone Consumer Protection Act (TCPA), Australian Privacy Principles, and applicable international regulations.
6. Sharing of Personal Information
We only share your personal information in the following circumstances:
Your content, excluding credit card information, may be transferred unencrypted and adapted to conform to technical requirements of various networks. Credit card information is always encrypted during transmission.
Essential Service Providers
- Payment Gateways: Secure, PCI-compliant payment processors for order completion
- Shipping Providers: Courier services for order delivery and tracking
- Production Partners: Manufacturing facilities for made-to-order items (limited to necessary production data only)
- Analytics tools for website performance monitoring
- Email marketing platforms for communication campaigns
- Customer service platforms for support ticket management
All third-party providers are bound by their own privacy policies and contractual data protection requirements.
Legal Requirements
- When required by law or in response to valid legal processes
- To protect our rights, property, or safety, or that of our customers
- In connection with business transfers or acquisitions
Important: We are not responsible for the privacy practices of third-party websites linked from our site. Please review their policies separately.
7. Data Security
While we strive to ensure accuracy, the content on our site is provided for general information purposes only. We do not guarantee that information is current, complete, or error-free.
We take reasonable precautions to protect your personal data:
- SSL Encryption: Secure Sockets Layer encryption during all data transmission
- PCI-DSS Compliance: Industry-standard payment processing security
- Access Controls: Restricted internal access to sensitive customer data
- Regular Updates: Security patches and system monitoring
- Data Minimization: We only collect and retain data necessary for business operations
Disclaimer: However, no method of transmission over the internet is 100% secure. By using our site, you acknowledge this inherent risk. We encourage you to take steps to protect your own data, such as using strong passwords and keeping your devices secure.
8. Data Retention
We retain your personal information for different periods depending on the purpose:
- Order Data: Retained for 7 years for accounting and warranty purposes
- Marketing Data: Until you unsubscribe or request deletion
- Reservation Data: Until product launch completion or reservation cancellation
- Support Data: Retained for 3 years for service improvement
- Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
9. Your Rights
Under Australian Privacy Principles and applicable international laws, you have the right to:
- Access: Request copies of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data (subject to legal and business requirements)
- Portability: Request your data in a portable format
- Marketing Opt-out: Withdraw consent for marketing communications at any time
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at contactus@audima.com.au with:
- Your full name and email address
- Specific details of your request
- Proof of identity (if required)
Response Time: We will respond to your request within 30 days. Complex requests may require additional time, and we will notify you if this is the case.
Note: We may retain certain data as required by law, for legitimate business purposes, or to complete transactions you have initiated (such as pre-orders in production).
10. International Data Transfers
As an Australian company, your data is primarily stored and processed in Australia. However, some of our service providers may process data internationally. When this occurs:
- We ensure adequate data protection measures are in place
- Transfers comply with Australian Privacy Principles
- International providers meet equivalent privacy standards
11. Children's Privacy
By submitting feedback, comments, or other materials to us, you grant us the right to use, edit, and publish such submissions without restriction or obligation to compensate you. We may remove content that we determine to be offensive, illegal, or infringing on others’ rights.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be:
- Posted on this page with the revised date
- Communicated via email if changes are significant
- Prominently displayed on our website for material changes
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Information
For questions or concerns about this policy or your personal data:
Audima Labs Pty Ltd
Australia
We aim to respond to all privacy inquiries within 2 business days.